1. About this Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy or personal information provided to us whilst using our website or engaging our services.
If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
We are committed to treating personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy details how we handle personal information provided to us, or otherwise collected by us, when engaging with our website or in the provision of our services.
In this Privacy Policy, “Peak Mediation”, “we”, “us”, “our” refers to Peak Mediation (ABN 40 762 945 776).
We may review and update this Privacy Policy from time to time due to changes in our privacy practices or changes in the law, regulations and/or professional standards. We will publish the amended Privacy Policy on our website.
Peak Mediation may collect personal information from you throughout your engagement with us to assist in the delivery of our service.
2. Personal information we may collect
The personal information we collect about you may include:
3. How personal information is collected
We may collect personal information directly or indirectly.
You may provide personal information directly to us, including through the ‘contact us’ form on our website, through direct email, via electronic means or over the telephone.
We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
If you give us personal information about other people (like your family members), we rely on you to inform those people that you’re sharing their information with us. We also expect you to let them know about this Privacy Policy and how they can find a copy of it. Lastly, make sure you have authority to share their information with us.
4. Why we collect, hold, use and disclose personal information
Peak Mediation primarily collects, holds, uses and discloses personal information to provide mediation and dispute resolution services to our clients.
We may also collect, hold, use and disclose personal information for the following purposes:
5. Disclosure of personal information to third parties
We may disclose your personal information to the following third parties for the purposes listed above:
6. Google Analytics & Cookies
Our website may use Google Analytics, a web analysis service provided by Google Inc, and/or cookies. Google analytics anonymously tracks how users interact with our website. The information collected may include where a user comes from (including their IP address), how they used the website and any purchases made. The information may be stored by Google Inc and used to compile reports on website activity.
You can opt out of the collection of information via Google Analytics by downloading he Google Analytics Opt-out browser add-on found here. Google Analytics Opt-out Browser Add-on Download Page
Cookies are files created by saving information about your visit to our website. Cookies by themselves don’t tell us your personal information however, they do recognise you when you return to our website. Cookies allow third parties, such as Google and Facebook, to place our advertisements on your social media and online media feeds. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.
7. Third party websites
Our website may contain links to third party websites. These websites are not controlled by us and once you have left our website, we are not responsible for the protection and privacy of your personal information which you provide whilst on those websites.
8. Storage and security of personal information
The personal information we collect is stored in computer systems and databases operated by us. Some personal information is recorded on paper that is stored securely.
We have implemented and maintain security process to protect personal information we hold from misuse, unauthorised access, interference, loss or disclosure.
While we are committed to protecting personal information, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
If you have security concerns or wish to provide personal information by other means (eg telephone or paper), you may contact us using our contact details set out at the of the Privacy Policy.
If the personal information stored by us is no longer required for the purpose for which it was collect and we are no longer required by law to retain the information, we will destroy the information.
9. How to access or correct personal information
We take care to ensure that personal information we hold is correct, complete and up to date.
Under the Privacy Act, you may request access to and the correction of personal information held about you. There are some circumstances where we are not required to grant you access to your personal information. A fee may be payable for us to provide you with your personal information which will cover costs involved in collating and providing the information.
We will respond to your request to access or correct your personal information within a reasonable time and where applicable will correct or provide the information within a reasonable time.
In circumstance where we refuse to provide you with personal information, we will provide you with reasons for the decision.
10. Data breach
A data breach occurs when personal information held by us is lost or subject to unauthorised access. A data breach is an ‘eligible data breach’ where there is a likely risk of serious harm to the individual to whom the personal information relates.
In accordance with our obligations under the Privacy Act, if an ‘eligible data breach’ occurs, or we suspect has occurred, which impacts your personal information we will notify you and the Office of the Australian Information Commissioner (OAIC).
Upon suspecting, or becoming aware of a data breach, we will:
11. How to make a complaint
If you have a concern or complaint about our handing of your personal information or you think your privacy has been affected, please contact us using the contact details at the bottom of this Privacy Policy.
We will consider your complaint or concern within a reasonable time and determine whether it requires further investigation.
W will respond to your complaint and notify you of the outcome of any investigation within a reasonable time.
If you are not satisfied with our handling of your complaint, you may approach an independent advisor or contact the OAIC.
12. Contacting us
If you have would like further information about or privacy practices, have any questions, concerns or wish to make a complaint please contact us using the following details
Peak Mediation (ABN 40 762 945 776)
Email: info@peakmediation.com.au
Mobile: 0400 312 470
Date Reviewed: 23 September 2024
This Privacy Policy sets out our commitment to protecting the privacy or personal information provided to us whilst using our website or engaging our services.
If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
We are committed to treating personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy details how we handle personal information provided to us, or otherwise collected by us, when engaging with our website or in the provision of our services.
In this Privacy Policy, “Peak Mediation”, “we”, “us”, “our” refers to Peak Mediation (ABN 40 762 945 776).
We may review and update this Privacy Policy from time to time due to changes in our privacy practices or changes in the law, regulations and/or professional standards. We will publish the amended Privacy Policy on our website.
Peak Mediation may collect personal information from you throughout your engagement with us to assist in the delivery of our service.
2. Personal information we may collect
The personal information we collect about you may include:
- Identity Data including name, previous or alternate name, title, date of birth, gender, photographic identification and other details requested as part of our intake process.
- Contact Data including email address, mailing or street address, telephone numbers and billing address.
- Financial Data including bank account and payment card details (through our third-party payment processor, Stripe) and details about payments from you to us.
- Any other information you provide while interacting with us.
3. How personal information is collected
We may collect personal information directly or indirectly.
You may provide personal information directly to us, including through the ‘contact us’ form on our website, through direct email, via electronic means or over the telephone.
We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
If you give us personal information about other people (like your family members), we rely on you to inform those people that you’re sharing their information with us. We also expect you to let them know about this Privacy Policy and how they can find a copy of it. Lastly, make sure you have authority to share their information with us.
4. Why we collect, hold, use and disclose personal information
Peak Mediation primarily collects, holds, uses and discloses personal information to provide mediation and dispute resolution services to our clients.
We may also collect, hold, use and disclose personal information for the following purposes:
- To identify and communicate with you;
- To enable you to use our website, online services, associated platforms and social media platforms;
- To enable us to provide you with requested information and services;
- To assist us to manage and enhance the services we provide;
- To manage any accounts held with us;
- To send marketing and promotional messages to you and other information that has been requested or which may be of interest;
- To respond to any queries or complaints you have made; and
- To comply with our legal obligations.
5. Disclosure of personal information to third parties
We may disclose your personal information to the following third parties for the purposes listed above:
- Individuals or organisations who assist us to provide services and administer our business;
- Government, courts, tribunals, regulatory authorities, law enforcement officers or organisations as required or authorised by law;
- payment systems operators such as Stripe.
6. Google Analytics & Cookies
Our website may use Google Analytics, a web analysis service provided by Google Inc, and/or cookies. Google analytics anonymously tracks how users interact with our website. The information collected may include where a user comes from (including their IP address), how they used the website and any purchases made. The information may be stored by Google Inc and used to compile reports on website activity.
You can opt out of the collection of information via Google Analytics by downloading he Google Analytics Opt-out browser add-on found here. Google Analytics Opt-out Browser Add-on Download Page
Cookies are files created by saving information about your visit to our website. Cookies by themselves don’t tell us your personal information however, they do recognise you when you return to our website. Cookies allow third parties, such as Google and Facebook, to place our advertisements on your social media and online media feeds. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.
7. Third party websites
Our website may contain links to third party websites. These websites are not controlled by us and once you have left our website, we are not responsible for the protection and privacy of your personal information which you provide whilst on those websites.
8. Storage and security of personal information
The personal information we collect is stored in computer systems and databases operated by us. Some personal information is recorded on paper that is stored securely.
We have implemented and maintain security process to protect personal information we hold from misuse, unauthorised access, interference, loss or disclosure.
While we are committed to protecting personal information, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
If you have security concerns or wish to provide personal information by other means (eg telephone or paper), you may contact us using our contact details set out at the of the Privacy Policy.
If the personal information stored by us is no longer required for the purpose for which it was collect and we are no longer required by law to retain the information, we will destroy the information.
9. How to access or correct personal information
We take care to ensure that personal information we hold is correct, complete and up to date.
Under the Privacy Act, you may request access to and the correction of personal information held about you. There are some circumstances where we are not required to grant you access to your personal information. A fee may be payable for us to provide you with your personal information which will cover costs involved in collating and providing the information.
We will respond to your request to access or correct your personal information within a reasonable time and where applicable will correct or provide the information within a reasonable time.
In circumstance where we refuse to provide you with personal information, we will provide you with reasons for the decision.
10. Data breach
A data breach occurs when personal information held by us is lost or subject to unauthorised access. A data breach is an ‘eligible data breach’ where there is a likely risk of serious harm to the individual to whom the personal information relates.
In accordance with our obligations under the Privacy Act, if an ‘eligible data breach’ occurs, or we suspect has occurred, which impacts your personal information we will notify you and the Office of the Australian Information Commissioner (OAIC).
Upon suspecting, or becoming aware of a data breach, we will:
- assess whether the data breach is likely to result in serious harm within 30 days of becoming aware of the suspected breach;
- prepare a notification statement and give a copy of this statement to the OAIC as soon as practicable after becoming so aware; and
- as soon as practicable after preparing the notification statement, notify affected individuals or publish the statement on our website and publicise the statement.
11. How to make a complaint
If you have a concern or complaint about our handing of your personal information or you think your privacy has been affected, please contact us using the contact details at the bottom of this Privacy Policy.
We will consider your complaint or concern within a reasonable time and determine whether it requires further investigation.
W will respond to your complaint and notify you of the outcome of any investigation within a reasonable time.
If you are not satisfied with our handling of your complaint, you may approach an independent advisor or contact the OAIC.
12. Contacting us
If you have would like further information about or privacy practices, have any questions, concerns or wish to make a complaint please contact us using the following details
Peak Mediation (ABN 40 762 945 776)
Email: info@peakmediation.com.au
Mobile: 0400 312 470
Date Reviewed: 23 September 2024
